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Cancellation
Should you cancel up to 7 days prior to the commencement of arrangements the pay will be refunded less a
nominal charge. Cancellation less than 7 days will incur varying charges up to a
maximum of 50% of the cost of arrangements. They take effect from the day we
receive the cancellation in writing. (This Clause does not apply to Airline
Employees/Travel Agents or their dependents).
Accommodation
Prices are based on double
occupancy. On single bookings there is a supplement for nights spent in Nairobi
and at the Coast, and on safari. Single rooms on safari cannot always be
guaranteed due to limited space. Should an accommodation fall to provide single
occupancy despite payment of supplement, the applicable amount is refundable.
Accommodations are listed in preferred sequence. They range from modern hotels
in Nairobi, picturesque rondavels, deluxe resort complexes, Hotels, chalets and
permanent camps on safari circuits, to imaginatively designed beach hotels. Most
have private bathroom and swimming pools and all have full restaurant and bar
facilities.
Alterations to Tours
The sequence and accommodation of all itineraries is normally adhered to but we reserve the right
to make alterations enforces by weather, roadworks, high season congestion or
other cause. Any delays by breakdowns or mechanical failures of vehicles on
safari will not be the liability of the company.
L iability
(a) STAR TRAVEL and its
agents act only as agents of the client in all matters relating to
accommodation, sightseeing, excursions, tours and all forms of transport. The
company cannot accept any responsibility for default whether negligent or
otherwise on part of any services or accommodations with which the booking is
made or which clients arrange themselves, nor is it liable for clients'
additional expenses occasioned by their delay, alteration of travel services,
sickness, injuries or as a result of weather civil disturbances whatsoever
interfering with, interrupting, altering or adding to the cost of services,
excursions or tours applied for and booked.
(b) The Company's liability to passengers carried in vehicles as used for transfers, excursions
and tours is governed by the laws of Kenya and all claims are subject only to
the courts of Kenya.
(c) The company reserves the right to employ subcontractors and in the event of such exercise of such
right the terms of clause (a) relating to the Company's liability shall apply.
(d) Whilst every care is taken the Company cannot be responsible for loos or damage to personal property
and it is advisable to arrange relevant insurance.
Valuables
Please keep this with you at all times. Safety deposit facilities are available at most
accommodations.
Baggage
While on safari one piece of baggage is allowed per person, plus the carry on. All excess baggage should
be checked upon arrival at your Nairobi hotel until completion of the safari. A
small overnight or carry-on-bag is the only requirement for any of the
treehotels. Formal dress i.e. a jacket and a tie for the gentleman and a dress
for the lady is required for dinner at the Mt. Kenya Safari Club, otherwise
dress casually for comfort on safari.
Prices
This include all expenses connected with vehicle and driver/guide, sightseeing as indicated by
itineraries, entrance fees to attractions visited, accommodations, service
charges, government taxes, continental breakfast while in Nairobi and full board
on safari. Prices exclude the cost of passport, visa, health document
gratuities, laundry, drinks, and other personal items. Kenya Departure Tax is
not included. All prices are subject to change without advance notice based on
increased rates and/or fluctuations in foreign currency and oil prices. This
especially applies to AIR and transportation fares.
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